VFW Service
Officer Responsibilities
- Offer
research and advice to veterans who wish to handle their own claims.
- Assist
veterans who are filing original claims for compensation and/or pension with
the Department of Veterans Affairs and complete the required VA forms on behalf
of the claimant.
- Assist
veterans in reopening claims for service-connected disabilities and complete
the required VA forms.
- Follow
up on status of claims filed by veterans with the VA Regional office.
- File
Notice of Disagreement with the VA Regional office if a veteran believes the decision
made by the VA was incorrect.
- Review
statements of the case from the VA regarding denials of claim and assist
veterans with the preparation of responses.
- Assist
veterans or surviving spouses in the preparation of appeals for denial of
claims and file the appeals with the local VA regional office for forwarding to
the Board of Veterans Appeals in Washington, D.C.
- Complete
VA forms other than for original claims.
- Answer/research
telephone inquiries regarding medical, death/burial and other miscellaneous
benefits.
Code of Conduct
for VFW Representatives
- Do
not knowingly present a fraudulent claim or submit false information in
connection with a claim before any government agency.
- Do
not engage in any unlawful, unprofessional or unethical practice such as
deceiving or misleading a client.
- Remember
that you are fully responsible for compliance with all laws and regulations of each
government department or agency governing confidentiality of information and release
of information from official records. Information should be released only if authorized
by the client, and only to the extent authorized.
- As
a VFW accredited representative, under no circumstances, should you serve as guardian,
committee or fiduciary by any other designation, of veterans or other persons receiving
benefits from the Department of Veterans Affairs.
- Representation
by the VFW is gratuitous and under no circumstances should you demand, request
or receive remuneration in cash or in any other form, from persons to whom
representation or other assistance is provided.
- VFW
representatives will refrain from the use of racial, religious, age-related,
sexual or ethnic epithets, innuendoes, slurs or jokes in the work place.
- In all dealings with
members of the opposite sex, VFW representatives must conduct themselves in a
totally professional manner and refrain from sexual advances, verbal or physical
conduct of a sexual nature, or requests for sexual favors.
Post Service Officer: Larry Williams
Local Phone:
International Phone:
